My Club

Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and start enjoying the benefits straight away. You can find the conditions for membership here.

- Free shipping from an order value of €25 for My Club Gold members and €50 for My Club Members; from €75 for non-members. In both cases, the minimum value applies after deduction of all vouchers. Valid for orders placed in the online shop and for orders in our branches delivered directly to your home - throughout the entire year

- Birthday voucher (only possible if you provide your date of birth)
- My Club deals and other exclusive My Club offers
- Collect My Club points and redeem them directly (can be redeemed after 30 days)
- Automatic notification of discontinued collections
- The club newsletter keeps you informed of special My Club promotions
- Notification service for item availability and price changes
- and much more 

You can start earning My Club points simply by registering: Get up to 900 My Club points when you first register: 400 My Club points for registering and confirming your email address, 300 My Club points for providing your postal address and another 200 My Club points if you provide your date of birth. 

You will receive My Club points for each purchase you make in our online shop, in participating Houses of Villeroy & Boch and in Villeroy & Boch outlets. When ordering in the online shop, remember to log into your My Club account before placing your order.

For euro countries, Switzerland, Great Britain, the USA, Canada and Australia, the following applies: You will receive 1 point for each EUR/CHF/GBP/USD/CAD/AUD you spend. One point is worth 1 cent/1 centime/1 pence. For example, for a purchase amount of €100 you will receive a total of 100 My Club points, which together have a value of €1. In Norway and Sweden, you will receive 1 point for every 10 kroner you spend. A point is worth 1 öre. In Poland, you will receive 1 point for every 5 zloty you spend. A point is worth 5 groszy.

You can redeem My Club points at any time within the corresponding currency area in the Villeroy & Boch online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets. 

Redemption in the online shop
- Log in to your My Club customer account
- Place your chosen items in the basket
- Select the option “Show My Club points” in the basket
- Confirm redemption of the points

Redemption in store
- In participating stores, you can redeem the points directly at the till.

The value of the points depends on the respective currency area and corresponds to a value of 1 cent in the euro currency area or 1 centime in Switzerland and Liechtenstein, 1 pence in Great Britain, 1 cent in the USA, Canada, Australia, 5 groszy in Poland, 10 öre in Sweden and Norway.

The requirement is for My Club members to make purchases with a total value of at least €500 in the euro currency area or 700 CHF in Switzerland and Liechtenstein, £450 in Great Britain, $600 in the USA, $1,200 in Canada, $750 in Australien, 2,300 zloty in Poland, 5,000 SEK in Sweden, or 5,000 NOK in Norway within a period of 365 consecutive days in the Villeroy & Boch online shop or in participating Villeroy & Boch shops. 

At the end of the 30-day return period for the purchased items that took you to the status threshold of €500 or 700 CHF in Switzerland and Liechtenstein, £450 in Great Britain, $600 in the USA, $1,200 in Canada, $750 in Australia, 2,300 zloty in Poland, 5,000 SEK in Sweden, or 5,000 NOK in Norway, you will become a My Club Gold member.