All answers about the customer programme

The requirement is for My Club Members to make purchases with a period of 365 consecutive days with a total value of at least €500 in the euro currency area, or 700 CHF in Switzerland and Liechtenstein, £450 in Great Britain, $600 in den USA, $1,200 in Canada, $750 in Australia, 2.300 zloty in Poland, 5,000 SEK in Sweden, or 5,000 NOK in Norway in the Villeroy & Boch online shop or participating Villeroy & Boch stores. At the end of the 30-day return period for the purchased items that took you to the status threshold of €500, or 700 CHF in Switzerland and Liechtenstein, £450 in Great Britain, $600 in the USA, $1,200 in Canada, $750 in Australia, 2,300 zloty in Poland, 5,000 SEK in Sweden, or 5,000 NOK in Norway, you will become a My Club Gold Member.

You can find a summary of all the benefits here.

The Gold status initially applies for 2 years. If you again purchase goods with a total value of over £ 450 during these 2 years, your Gold status will automatically be extended for another 2 years. If you do not reach this purchase value, the Gold status will not be renewed. You will, of course, continue to be a My Club Member with all the usual My Club advantages.

You can start earning My Club points simply by registering. Collect up to 900 My Club points for your initial registration: 400 My Club points for registering and confirming your email address, 300 My Club points for entering your postal address and an additional 200 My Club points if you provide your date of birth.
For each purchase in our online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets, you will receive My Club points. When placing orders in the online shop, make sure you log into your My Club account before placing the order.

For euro countries, Switzerland, Great Britain and the USA, Canada and Australia, the following applies: You will receive 1 point for each EUR/CHF/GBP/USD/CAD/AUD you spend. One point is worth 1 cent/1 centime/1 pence. For example, if you purchase goods with a value of €100, you will receive a total of 100 My Club points with a combined value of €1.  In Norway and Sweden, you will receive 1 point for every 10 kroner you spend. A point is worth 1 öre. In Poland, you will receive 1 point for every 5 zloty you spend. A point is worth 5 groszy.

It is not possible to credit My Club points retrospectively. Therefore please remember to log into your My Club account before placing any orders in the online shop and tell staff in the Houses of Villeroy & Boch and Villeroy & Boch outlets about your My Club membership before your purchases are processed.